Privacy Policy - Comunidad Inti Wara Yassi (CIWY)

Privacy Policy


Privacy Policy

Effective Date March 19, 2019

Comunidad Inti Wara Yassi and our affiliates, Friends of Inti Wara Yassi UK and Friends of Inti Wara Yassi Australia Trust, (collectively, “CIWY”) respect your privacy, and we know that many people care about how their information is used and shared. This Privacy Policy applies to CIWY’s website, as well as to the domain, which redirects web traffic to (collectively, the “Website”). By visiting the Website, you are accepting the practices described in this Privacy Policy.

Who We Are

Comunidad Inti Wara Yassi is a legally established Bolivian non-governmental organisation that receives, rehabilitates and cares for wildlife rescued from illegal trafficking, and it carries out its activities in its three wildlife sanctuaries: Parque Machía, Parque Ambue Ari, and Parque Jacj Cuisi. Furthermore, CIWY carries out educational projects and scientific research that relate to the conservation of wildlife and the environment.

Friends of Inti Wara Yassi (FIWY) is the international organisation that supports the work of Comunidad Inti Wara Yassi. It consists of two legal entities: Friends of Inti Wara Yassi UK (a charity registered in England and Wales under the number 1124355) and Friends of Inti Wara Yassi Australia Trust (a charity registered in Australia under the ABN 93433783701).

Together they provide administrative support, manage international fundraising, raise international awareness of Comunidad Inti Wara Yassi’s work, and establish partnerships with other organizations. Electronic donations made through this website are administered by FIWY on behalf of Comunidad Inti Wara Yassi.

Information We Collect

When you visit the Website, CIWY and our service providers may collect personal information that you provide, such as your name, address, email address, and payment information. “Personal Information” is information that identifies you as an individual or relates to an identifiable person.

In addition, CIWY and our service providers use a variety of techniques to gather other information about your use of the Website, including, among other things, your IP address, browser type, mobile device type, content visited while on the Website, and the duration of your visit to the Website. “Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual.

WPML, a third-party service that we use to manage versions of the Website in different languages, uses cookies to identify the language of the visitor’s browser and the last visited language and the language of users who have logged in.

If you submit any Personal Information relating to other people to CIWY or to our service providers in connection with the Website, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

If you make a donation online or purchase a product from us, your card information is not held by us; it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit and debit card transactions.

How We Collect Information

CIWY and our service providers collect Personal Information that you provide while using the Website. For instance, CIWY gathers information when you fill out forms on the Website, including, for example, e-newsletter sign-up forms, donation forms, contact forms, and purchase forms.

CIWY and our service providers may collect Other Information in a variety of ways, including:

  • Using “cookies” to help us monitor traffic and collect information about the use of the Website. Cookies are pieces of data placed on your device when you visit the Website that help us recognise you when you return to the Website, allowing us, for instance, to remember the language you prefer to use when visiting the Website. CIWY uses the aggregated information collected from cookies to measure the number of visits to the Website, the average time spent on the Website, the identity and number of pages viewed, and to gather other traffic data and information that allows us to improve the Website. We also use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalise your experience while using the Website. It is possible to switch off cookies by adjusting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.
  • Using Google Analytics, which uses cookies and other, similar technologies to collect information about Website use anonymously and reports website trends, without identifying individual visitors. You can learn about Google’s practices by going to, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at
  • Using pixel tags and other similar technologies to, among other things, track the actions of users of the Website, measure the success of our marketing campaigns, and compile statistics about the use of the Website and response rates.
  • Using forms that you complete and submit on the Website.

How We Use Collected Information

CIWY may use your Personal Information:

  • To respond to your inquiries via our contact form. We do not use the information submitted for marketing purposes and do not share it with third parties.
  • To aggregate Personal Information. Aggregated information does not personally identify you or any other user of the Website (for example, we may aggregate Personal Information to calculate the percentage of our users who have a particular email client).
  • To send you our newsletter and email campaigns if you submit a subscription form on the Website. By submitting the subscription form, you will be opting in for us to save your name, email address and other relevant information. You may opt out or unsubscribe at any time in the future by clicking the ‘Unsubscribe’ link at the bottom of any email. Alternatively, you may email us at, and we will remove your details from our mailing list upon request.
  • To personalise your interactions with CIWY or FIWY, such as to customise your web experience, send you requests to participate in events in your area, and otherwise target content and communications to you.
  • To analyse your Personal Information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your Personal Information to detect and reduce fraud and credit risk.
  • To respond to inquiries and fulfil your requests, such as to processing donations, purchases and sponsorships.
  • To send administrative information to you, such as information regarding the Website and changes to our terms, conditions, and policies.
  • To allow you to participate in sweepstakes, contests, and similar promotions and to administer these activities. Some of these activities have additional rules, which could contain additional information about how we use and disclose your Personal Information.
  • To facilitate social sharing functionality.
  • To carry out our obligations arising from any contracts entered into by you and us.
  • To seek your views or comments on the services we provide.
  • To notify you of changes to our services.
  • To process a job application.
  • For our internal purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products and services, enhancing, improving or modifying the Website, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our activities.

Third-party Access to Your Information

We do not sell or rent your information to third parties, and we do not share your information with third parties for marketing purposes. However, your Personal Information may be disclosed to our third-party service providers who provide services, such as website hosting, data analysis, payment processing, information technology and related infrastructure provision, customer service, email delivery, auditing, and other similar services.

This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or service to which the Website link. The inclusion of a link on the Website does not imply endorsement of the linked site or service by us. In addition, we are not responsible for the information collection, use, disclosure, or security practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer.

Our website uses plugins from YouTube, which is operated by Google, to share video content. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited. If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account. Further information about handling user data, can be found in the data protection declaration of YouTube under

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. For this purpose, your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. If your browser does not support web fonts, a standard font is used by your computer. Further information about handling user data, can be found at and in Google’s Privacy Policy at

When you use our online donation pages, including our Sponsor an Animal webpage, your donation is processed by a third party payment processor (PayPal, CAF Donate or GiveNow), who specialises in the secure online capture and processing of credit card and debit card transactions and direct debit management.

If you purchase merchandise from our online shop, your details are processed by Ecwid, a third-party e-commerce platform, and payments are managed by PayPal.

We may also use and disclose your Personal Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

Accessing and Updating Your Information

The accuracy of your information is important to us. If you change your contact information, please email us at This is particularly important if you have previously completed a Gift Aid declaration with us.
You have the right to ask for a copy of the information CIWY holds about you. We may charge £10 for information requests to cover our costs in providing you with details of the information we hold about you.

Information Retention

We review our retention periods for Personal Information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations, such as the collection of Gift Aid. We will hold your Personal Information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Security of Your Information

When you give us Personal Information, we take steps to ensure that it’s treated securely.

Non-sensitive details are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Links to Other Websites

Our website contains links to other websites run by other organisations. This Privacy Policy applies only to our Website‚ so we encourage you to read the privacy statements on the other websites you may visit by clicking on a link on our Website. We shall not be responsible for the privacy policies and practices of other websites, even if you access them using links from our website.

In addition, if you linked to our website from a third party’s website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and therefore recommend that you review the privacy policy of that third party site.

Information from Children Under 16

CIWY does not knowingly collect Personal Information from anyone under the age of 16. The Website is not directed at children under the age of 16. In the event that CIWY learns that it has collected Personal Information from a child under age 16 without parental consent, we will delete that information as quickly as possible. If you believe that we might have collected any Personal Information from a child under 16, please contact us.

Cross-border Information Transfer

The Website is controlled and operated by CIWY from Bolivia, the United Kingdom, and the United States. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and, by using the Website, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules than those of your country.

For citizens of the European Union (the “EU”), as part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the EU, particularly to Bolivia, where CIWY’s work is carried out. By submitting your Personal Information, you agree to this transfer, storing, or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Privacy Policy. While Comunidad Inti Wara Yassi is based in Bolivia and thus not directly subject to EU Data Protection laws, CIWY is committed to meeting the equivalent standards of EU regulations on privacy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of This Privacy Policy

CIWY may from time to time and at our discretion amend this Privacy Policy. The “Effective Date” at the top of this page indicates when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Website. Your continued use of the Website following these changes means that you accept the revised Privacy Policy.


If you have any questions about this Privacy Policy, please contact us to receive assistance from a CIWY representative. You may also send a letter to one of the following addresses:

Comunidad Inti Wara Yassi
Casilla 1600

Friends of Inti Wara Yassi
P.O. Box 5403
BN50 8GW
United Kingdom